3 Things To Remember About Mobile Workforce Management

One of the biggest perks about the modern workforce is its potential for mobility. The consumerization of IT has created a new reality where employees – thanks to their increasing technological aptitude – are able to complete their daily tasks from remote locations. Mobile unified communications cannot only make them more available, but it can also improve staff morale and performance by letting them work where they feel most comfortable.
“Like social media, mobile technology has transformed the way we communicate and interact with each
other, yet it remains largely unleveraged by organizations for workforce management,” said Workforce Institute director Joyce Maroney.


There are many things to consider when enabling remote workplace capabilities, as well. Here are three tips to help navigate mobile unified communications and teleworking:

1) Use All Channels To Connect With Staff
Part of what makes mobile UC such an appealing concept is how it unites various telecom platforms in one place. According to Recruiter contributor Liz Poad, this should be used to its fullest potential for effective mobile workforce management.
A system’s performance can only be measured by how well it is used, and there can be a lot of temptation to “hide behind email.” She suggests scheduling regular phone calls or video meetings in order to stay properly connected with employees, and use any opportunity to include feedback, especially praise for good work.

2) Managing Less And More
The variety of devices that are being called upon for enterprise operations has increased through the last five years. Where once there were only PCs, there are now tablets and smartphones – and that barely scratches the surface. IT departments need to concern themselves with how these devices interact with both mobile business applications as well as company data.
But according to WIRED contributor Jonathan Horvath, while there is more to manage, increasing the restrictions on mobile workforces can have the opposite of the desired effect. Many people have learned how to circumvent company policies on their own. The key is working to enable these employees rather than shoehorn them into uncomfortable strategies.

3) Seamless Integration Is Key
While mobile employees are able to work remotely, there are still many positions that will require some time in a physical office. It will be essential for businesses to make sure their mobile UC plans account for network access across smartphones and desktops alike. The right mobility solutions can be used to allow mobile devices to connect with desktop phones and computers.

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Katie Maller

Katie Maller

Manager at ShoreTel
Katie Maller is the communications manager at ShoreTel, where she is responsible for public relations and social media programs.
Katie Maller

Latest posts by Katie Maller (see all)

Katie Maller

Katie Maller

Katie Maller is the communications manager at ShoreTel, where she is responsible for public relations and social media programs.

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