Keeping™ is the world’s first helpdesk that works inside Gmail. It is a Gmail extension that adds helpdesk functionalities to any Gmail or Google App email accounts. It allows you and your team to manage customers support more efficiently directly from your current mailbox without having to use an external helpdesk.
This solution provides all the benefits of an external helpdesk without having to migrate support emails and learn a new system. Keeping™ integrates with your current email account and it requires no lengthy training and can be set up in minutes. What’s more, one can save time as the system suggests answers to repetitive questions.
It acts as a better alternative to traditional helpdesks because of the below features:
- Safe & private. No one reads your emails
- Share support emails with your team
- Automatically answer repetitive emails
- Assign email to any coworker
- Insightful reports
- Multiple support mailboxes
- Unlimited users
- Instant and simple setup
- Works with any Gmail & Google apps
Having started a number of businesses themselves they were well aware of the challenges to providing quality support to customers. Just like any other, they needed a simple way for their team to manage customer support efficiently. And they wanted to reduce the time spent responding to requests, without reducing the quality of their answers. They looked at traditional helpdesks but weren’t satisfied. They didn’t like their complexity, their pricing and more importantly the need to migrate the support emails to a third party provider. They started talking to fellow entrepreneurs and discovered that they weren’t alone. Others had similar concerns.
So, they solved the problem on their own by developing a support system – Keeping™ that everyone would want to use.
Currently they are in Beta and they have already 1600 beta users and their aim in the future is to be the reference in how business manages external communication. To be one of the beta user sign up here.
Geekopedia wishes Keeping™ best of luck for future endeavors.