Freshdesk acquires 1CLICK.io, A video chat and co-browsing platform

August 18, 2015August 19, 2015 Akash Boaz 0 Comment 1CLICK.io, Customer Support, featured, FreshDesk, SAAS

Freshdesk, one of the best SaaS customer support software, makes its first acquisition with 1CLICK.io, a video chat and co-browsing platform.

With this acquisition, the company plans to expand their product’s functionality and provide better real-time support through video chat, voice chat and co-browsing to their customers. Through 1CLICK.io’s technology, support agents will be able to view the customer’s screen and interact with it in real-time, on a web page, while chatting with the customer through video/live chat.

“The 1CLICK.io team will be joining us in our vision to make delivering customer happiness refreshingly easy…I’m certain that the 1CLICK team will be a powerful addition to our team”,

added Girish Mathrubootham, CEO, Freshdesk in his announcement earlier today

This announcement comes with an icing on the top with Freshdesk acquiring its 50,000th customer a few days ago. Freshdesk was launched in 2010 headquartered in San Francisco, California with just a six of like-minded people. Today it has scaled to 500+ people across four offices – San Francisco, London, Sydney and Chennai

“The journey to 50,000 customers has been a phenomenal ride for everyone at Freshdesk and not just because of the milestone itself. It took us three years to reach the 25,000 customers. We added the next 25000 in the last 12 months”, quoted Girish Mathrubootham

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Akash Boaz

Akash is a Startup Enthusiast and an Entrepreneur by Heart. He is usually High on Tech and loves being a Life Hacker. Apart from being a Gamer by passion and a Foodie by choice, Akash loves to write about the Startup Ecosystem Stories. In addition to being a Management Consultant, he is also the Editor at Geekopedia